Frequently Asked Questions

Consultation Appointment

Why do I need to make an appointment to try on wedding gowns?

In order to give you our full attention and guidance of our experienced consultants, appointments are necessary.

How long is my appointment?

Bridal consultations are between one to one and a half hours.

Is there a fee for my appointment?

Our styling fee, that will be waived if you order your dream wedding dress, is $50.00. There will be a trained consultant and an open fitting room available for your booking. We will select approximately 10-12 gowns for you to try on, based on the personal information provided. If it’s ok with you, we will help you in the changing room to get in and out of the gowns and pin where necessary. Any subsequent appointments within two months of your first visit, are free of charge.

What prices are your wedding dresses?

Our wedding dresses range in prices from $1800 – $5600. We also have a selection of sample sale dresses that range from $300 – $1500. Our collection are more frequently in the $2000-$3000 range. We have sample sales twice a year, usually around March and July where dresses are reduced by 75%. This is a great time to grab yourself a stunning designer gown at half price.

What should I bring to my appointment?

Bring pictures of dresses you’ve seen on our website, in magazines, or that you’ve tried on elsewhere. Bring an open mind to try on the unexpected as well: don’t be surprised if you find “the dress” on your first visit to Brides by Donna Rae. There’s no need to bring heels as you will be standing on platform. Light coloured underwear and a strapless bra/bra-less, are recommended.

Who should I bring to my appointment?

Bring the closest friend and/or family member whose opinion you trust and value, who knows you well and with whom you want to share the experience of buying your gown. Bringing more than 3 people can sometimes take the focus away from the bride.

What size gowns are available for me to try on?

We have samples from size 6 up to size 24. Browse our Curvy selection here.

May I take pictures of the gowns while I try them on?

We understand how important it is to see yourself photographed in your dream dress, however our designers do not permit photos due to possible duplication. Once you have purchased your gown, you may take as many pictures as you like. During the consultation, our consultants can take photos of your preferred dresses to help with the elimination process.

When should I order my veil and/or headpiece?

Making a decision at the time of ordering your gown is helpful to complete the look. However we do carry a selection of veils that can be purchased at a later stage.

Can I complete my entire look in one appointment?

Absolutely! Not only do many brides find their dress on the first visit to Brides by Donna Rae, but they also shop the look by selecting their veil, headpiece and jewellery.

Do I need to make an appointment to try on bridesmaids dresses?

If you wish to try on wedding dresses or bridesmaids dresses, an appointment is necessary so we can give you our undivided attention.

Which designers can I find at Brides by Donna Rae?
  • Stella York
  • Essense of Australia
  • Martina Liana
  • Allure Bridals
  • Maddison James
  • Morilee
  • Zavana
  • Lillian West
  • Sweetheart Bridal
  • Sincerity Bridal
  • Sophia Tolli
  • Martin Thornburg
  • Wilderly
  • White April
  • Katy Corso

Purchasing

Delivery Times

It can take between 4 to 7 months for your wedding dress to arrive, however there are rush options available. All of our 220 wedding dresses on the shop floor are available to purchase off the rack.

How do I pay for my gown?

We accept MasterCard, Visa, as well as Eftpos and online banking.

Payments

If you are ordering your gown, we require a 50% deposit at the time you order your gown. When the gown arrives at Brides by Donna Rae and passes our quality control check, we’ll contact you to book a final fitting. At that point, we require payment of the remaining 50% balance. If you are buying a sample gown off the rack, we require 100% payment on the day of purchase. You are welcome to use a dressmaker of your choice.

Lay-by Deposit Plan

Once you’ve ‘SAID YES TO THE DRESS’, we simply require a 20% deposit to secure the dress and monthly regular payments thereafter.

What happens next?

When you dress arrives, we will set up an appointment for you to come in and meet your stunning dress. This 30 minute appointment is to ensure the dress is exactly as you ordered and you are happy with how it looks. At this time you are free to try on veils and accessories to complete the look.

As we do not offer in house alterations, we will give you the details of our preferred off site qualified wedding seamstress, who will be expecting your call. However you are free to use a bridal sewer of your choice.

The balance of your gown is payable at this time, then you are ready to take home your stunning gown in a customised covered garment bag.

Shipping

Will you courier my wedding dress to me?

Yes absolutely. We can ship a dress within New Zealand and participating countries outside New Zealand. Shipping fees apply.

HELP! I’m getting married less than 2 months – is it too late to get a gown from you?

No, it’s not too late, but every second counts! Your options include buying one of our samples off the rack or working with a consultant to determine which designers can meet your time frame for a “special urgent order” gown, which could include an additional rush charge.

What is a rush order?

If your wedding date is sooner than the time we typically need to have a standard- or special-order gown made, we’ll need to consult with the designer and place a “rush” order, for an additional fee. In this instance, your gown may arrive 1-3 weeks before your wedding.

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