Frequently Asked Questions

Consultation Appointment

Why do I need to make an appointment to try on wedding gowns?

In order to give you the full attention of, and guidance by, our experienced consultants, appointments are necessary.

How long is my appointment?

Bridal consultations are between one to one and a half hours.

Is there a fee for my appointment?

Our styling fee, that will be waived if you order your dream wedding dress, is $50.00.
There will be a trained consultant and an open fitting room available at the time of your booking.
We will select approx. 8 -10 gowns for you, based on the personal information provided. We will work with you in the changing room to help you get into the gowns, and pin where necessary.
Any subsequent appointments are also free of charge.

What should I bring to my appointment?

Bring pictures of dresses you’ve seen on our website, in magazines, or that you’ve tried on elsewhere. Bring an open mind to try on the unexpected as well: don’t be surprised if you find “the dress” on your first visit to Brides by Donna Rae. You are also welcome to bring your own heels (any colour will do). Light colour underwear and a strapless bra makes fittings easier.

Who should I bring to my appointment?

Bring the closest friend and / or family member whose opinion you trust and value, who knows you well and with whom you want to share the experience of buying your gown. Bringing more than 3 others can take the focus away from you.

What size gowns are available for me to try on?

We have samples from size 6 up to size 28. Browse our Curvy selection here.

May I take pictures of the gowns while I try them on?

We understand how important it is to see yourself photographed in your dream dress, however our designers do not permit photos due to possible
duplication. Once you have purchased your gown, you may take as many pictures as you like.

When should I order my veil and/or headpiece?

Making a decision at the time you order your gown is helpful. However you can order a veil from stock at a later fitting.

Can I complete my entire look in one appointment?

Absolutely! Not only do many brides find their dress on their first visit to Brides by Donna Rae, but they also find all their accessories (veils, headpieces, jewellery and bridal accessories) on this visit. Best to book the total look.

Do I need to make an appointment to look at accessories or bridesmaids dresses?

You may walk in at any time to try on accessories or bridesmaids dresses. Saturday’s are usually fully booked with bridal consultations, so dressing rooms may be fully booked.

Which designers can I find at Brides by Donna Rae?
  • Stella York
  • Essense of Australia
  • Martina Liana
  • Allure Bridals
  • Maddison James
  • Morilee
  • Jasmine
  • Venus
  • Cizzy
  • Zavana
  • Lillian West
  • Sweetheart Bridal
  • Sincerity Bridal
  • Sophia Tolli
  • Peter Trends
  • Modeca
  • Wilderly
  • White April
  • Katy Corso


Delivery Times

If your gown needs to be ordered, it will be delivered to the store approximately 3-6 months after ordering, unless otherwise stated on your invoice. You will be contacted when it has been delivered to arrange your first fitting. On delivery of your gown, there will be 1-3 fittings to ensure the best possible fit. For all your fittings you need to bring the shoes and undergarments (if required) that you intend to wear on the day.

How long does it take to order a gown?

It can take 3 to 6 months for your dress to arrive. Once we are satisfied the gown is perfect, we’ll call you to come and view your gown and also make appointments for the final fittings closer to the wedding date; the balance payment is due at the viewing of your gown.

How do I pay for my gown?

We accept MasterCard, and Visa, as well as Eftpos and online banking.


If you are ordering your gown, we require a 50% deposit at the time you order your gown. When the gown arrives at Brides by Donna Rae and passes our quality control check, we’ll contact you to book a final fitting. At that point, we require payment of the remaining 50% balance. If you are buying a sample gown off the rack, we require 100% payment on the day of purchase. You are welcome to use a dressmaker of your choice. If you’ve requested that we ship your gown to you, your balance must be paid for in full before it can be shipped.

Lay-by Deposit Plan

Once we’ve confirmed your details and you’ve ‘SAID YES TO THE DRESS with Donna Rae’, simply make a small deposit of $200 and this will secure your dress and the purchase price. We will still require 50% of the dress total to be paid before we order your gown, but this lay-by deposit option ensures you secure the price on the day and if your dress is deleted by the Designer, you will still be able to order it.

We will work with you during the lay-by deposit plan, and ensure you are given the payment information and the date your dress will need to be ordered by.

What are the price ranges for your gowns?

Our wedding gowns start from $1800 and go up to $5000. Our collection are more frequently in the $2000-$3000 range. Off-the-rack samples can be much less, discounted up to 70% off.

Final Fitting

When shall I schedule my first fitting?

We will contact you when your dress arrives and schedule a fitting at that time. Your gown takes between 4-6 months to arrive, so generally you won’t hear from us until your gown arrives in Australia. At that time we will contact you to let you know you gown is due to arrive within 2 weeks.

What happens next?

When you dress arrives, we will set up an appointment for you to come in and meet your stunning dress. This 30 minute appointment is to ensure the dress is exactly as you ordered and you are happy with how it looks. At this time you are free to try on veils and accessories to complete the look.

As we do not offer in house alterations, we will give you the details of our preferred off site qualified wedding seamstress, who will be expecting your call. However you are free to use a bridal sewer of your choice.

The balance of your gown is payable at this time, then you are ready to take home your stunning gown in a customised covered garment bag.


Will you ship my gown to my local address for me?

Not a problem. We can ship a dress within New Zealand and participating countries outside New Zealand. Shipping fees apply.

HELP! I’m getting married less than 2 months – is it too late to get a gown from you?

No, it’s not too late, but every second counts! Your options include buying one of our samples off the rack or working with a consultant to determine which designers can meet your time frame for a “special urgent order” gown, which could include an additional rush charge.

What is a rush order?

If your wedding date is sooner than the time we typically need to have a standard- or special-order gown made, we’ll need to consult with the designer and place a “rush” order, for an additional fee. In this instance, your gown may arrive 1-3 weeks before your wedding.


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